Shipping policy

Shipping Policy

Effective Date: 8/18/2024

1. Introduction

At E3D Printing ("we," "our," "us"), we are dedicated to providing timely and reliable shipping services to ensure that your orders arrive promptly and in excellent condition. This Shipping Policy outlines the details of our shipping practices, including processing times, shipping methods, and delivery times.

2. Order Processing

2.1 Processing Time

Orders are typically processed within 1-5 business days after receipt of payment. Processing times may vary during peak periods or holidays. Processing time is dependant on the item ordered. Custom order will require longer processing.

2.2 Order Confirmation

Once your order is processed, you will receive a confirmation email with tracking information (if applicable). Please check your email for updates on the status of your shipment.

3. Shipping Methods and Costs

3.1 Shipping Methods

We offer several shipping methods, including:

  • Standard Shipping
  • Expedited Shipping
  • Two-Day Shipping
  • Overnight Shipping

Shipping methods available and costs are calculated based on the size, weight, and destination of your order. You can select your preferred shipping method at checkout.

3.2 Shipping Costs

Shipping costs are calculated at checkout based on the shipping method selected, the weight and dimensions of the package, and the delivery location. Shipping costs are non-refundable unless there is an error on our part.

4. Delivery Times

4.1 Estimated Delivery Times

Delivery times depend on the shipping method selected and the destination. Estimated delivery times are as follows:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Two-Day Shipping: 2 business days
  • Overnight Shipping: 1 business day

Please note that delivery times are estimates and may vary due to factors such as weather conditions, carrier delays, or other unforeseen circumstances.

4.2 Delays

We are not responsible for delays caused by carriers, customs, or other external factors. If there are any issues with your shipment, please contact us, and we will assist in resolving the issue.

5. Shipping Restrictions

5.1 International Shipping

We currently offer international shipping to select countries. Shipping costs and delivery times for international orders may vary and will be calculated at checkout. Customs duties and taxes are the responsibility of the customer.

5.2 P.O. Boxes and APO/FPO Addresses

We can ship to P.O. Boxes and APO/FPO addresses. However, delivery times may vary for these addresses.

6. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email (if applicable). You can use this tracking number to monitor the status of your shipment through the carrier’s website.

7. Shipping Issues

If you experience any issues with your shipment, such as a lost or damaged package, please contact our customer service team at 3d@e3dprinting.net. We will work with you to resolve the issue as quickly as possible.

8. Contact Us

For any questions or concerns regarding our shipping policy or your order, please contact us at:

E3D Printing
702 Prospect Hill Dr
Martinsville, VA 24112
Email: 3d@e3dprinting.net
Phone: 888-534-9063